Smarter Automation: Major Updates to iQ Abuse Manager's Ruleset System

Effective abuse management isn't just about responding quickly - it's about responding intelligently. That's why we're excited to announce significant enhancements to the Ruleset System in iQ Abuse Manager, giving teams unprecedented control over how abuse cases are handled automatically.

The Challenge: Complex Workflows Need Complex Automation

Abuse management teams juggle countless scenarios daily. A phishing report from a major threat intelligence feed requires different handling than a spam complaint. Cases involving your own infrastructure need special routing. High-priority domains deserve immediate escalation.

Until now, building these sophisticated workflows meant either manual intervention or working within the constraints of basic automation rules. Teams needed more flexibility, more precision, and more control.

What We Have Built

Our enhanced Ruleset System introduces three powerful capabilities that transform how automation works in Abuse Manager.

1. Ruleset Priority: Orchestrate Actions in Perfect Sequence

Automation shouldn't just happen, it should happen in the right order.

With Ruleset Priority, you can now assign numeric priority values to each Ruleset. Higher priorities execute first, allowing you to choreograph multi-step workflows with precision.

Example: When a phishing case arrives, you might want to:

• First, open the case (Priority 10)
• Then, assign it to the appropriate agent/team (Priority 9)
• Finally, send notifications to your team, customer, etc (Priority 8)

This sequencing ensures each action builds on the previous one, mirroring how your team actually works, automatically.

2. Advanced Filters: Target Cases with Surgical Precision

Not all abuse cases are created equal, and your automation shouldn't treat them that way.

Advanced Filters let you define highly specific conditions for when a Ruleset should activate. You can filter based on:

• Case attributes like sub-status or current priority
• Domain intelligence including DNS records, WHOIS data, registrar information, nameserver details, or IP addresses
• Custom fields that you define to match your unique operational needs

Filters support both ANY and ALL matching logic, enabling complex conditional rules.

Example: A hosting provider can create a Ruleset that activates only for phishing cases hosted on their own IP ranges, automatically routing these sensitive cases to a dedicated internal team while handling external cases through standard workflows.

3. Ruleset Creation Wizard: Simplify Configuration

Our new step-by-step wizard guides you through the entire Ruleset creation process; from defining events and criteria to configuring filters, reactions, and priorities. What was once a complex configuration task is now an intuitive, guided experience.

This means automation becomes accessible to more team members, not just those with deep technical expertise. Less time configuring, less room for error, more time responding to actual threats.

The Business Impact

These enhancements deliver tangible operational benefits:

• Faster Response Times: Layered automation ensures the right actions happen immediately, without waiting for manual intervention.
• Smarter Resource Allocation: Advanced filtering routes cases to the right people based on sophisticated criteria, ensuring specialists handle specialized cases.
• Reduced Manual Work: Complex workflows that previously required human coordination now run automatically, freeing your team to focus on cases that truly need expert attention.
• Scalability: As your abuse volume grows, your automation grows with you thus handling more complexity without adding headcount.
• Flexibility: Custom fields and expanding filter types mean your automation can evolve alongside your business needs.

Get Started Today

The enhanced Ruleset System is available now in iQ Abuse Manager. Whether you are looking to streamline simple workflows or build sophisticated multi-step automation logic, these tools give you the flexibility and control to handle abuse cases exactly the way your team needs.

Want to see how these enhancements can transform your abuse management workflows? Contact our team to learn more or schedule a demonstration.